Skip to content


ORX Membership


Operational Resilience Community

Risk programme

Management, Practice & Framework

Report - March 2022

The industry shift over the last two years to focus on operational resilience is transformative for risk management. However, this does come with some challenges.

Drawing on insights from a survey conducted among 40 of our member institutions, this study explores the challenges posed by the industry's shifting focus towards operational resilience and offers practical measures for overcoming them.

In particular, the report explores this in relation to four key topics selected by our members:

  1. The relationship between operational resilience and operational risk management, including synergies between the two disciplines
  2. Mapping end-to-end important business services
  3. Setting impact tolerances
  4. Third party resilience

The report, available to all ORX members, provides:

  • Points of note – Observations on the survey results.
  • Current steps taken and key areas to address – Activities undertaken as reported by participants and areas yet to be addressed.
  • Key challenges – Sections in the report that address the key challenges identified by the Operational Resilience Working Group for each of the four topics selected.
  • Questions to consider – A series of questions asked at the end of each main section. While answers will depend on a range of factors including organisational culture, location, business area and business model, these are intended to act as a checklist of considerations to support operational resilience planning activities.

Listen for insights

For an overview of the report, listen to the ORX Operational Risk Podcast episode on this study.













Gated content start

This resource is only available to ORX members

Interested in this resource?

If your firm is a member of ORX, log in or register to read this resource.

Log into the ORX website

Not a member? Talk to us today to discuss how you could join the ORX community.

Speak to an expert

Gated content stop


Steve Bishop

Steve Bishop

Research and Information Director, ORX

Emilie Odin

Emilie Odin

Research Manager, ORX

Matt Glinister

Matt Glinister

Head of Risk Management, ORX


Become a member of ORX

Book a call to find out how ORX can support operational risk management at your firm.

Talk to us today