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Hiring
Client Success Executive
Job Details:
Job Title:
Client Success Executive
Contract type:
Full time, permanent
Hours:
37.5 hours per week (Mon-Fri)
Department:
Client Success Team
Location:
Bath, UK (Hybrid working – 10 office days per quarter)
Date Live:
25 April 2025
Application closing date:
5 May 2025
About the role
We are looking for a highly organised and proactive Client Success Executive to join our Client Success Team. This dynamic role involves supporting client engagement and growth by coordinating virtual and in-person meetings, ensuring timely follow-up actions, managing client onboarding and offboarding processes, and maintaining high standards within our CRM platform.
To be successful as a Client Success Executive you should have experience with:
Setting up and managing virtual and in-person client meetings
Liaising with internal teams and clients to ensure smooth communication
Preparing tailored briefing notes, presentations, and other client-facing materials
Responding to client queries and troubleshooting issues promptly
Supporting the development of training materials and reports
Assisting with competitor research and insights to aid client growth
Ideal candidates will possess excellent administrative and organisational skills, attention to detail, and a commitment to delivering exceptional client service.
To learn more about the role, please download job description.
1st stage of interview process will be a virtual call with hiring managers
2nd stage of the interview process will be a formal interview with the hiring managers in person in our central office in Bath. There will be a task at this stage
Please note that our interview process may include a final stage to ensure we find the best fit for our team. We will provide more details about this stage if it becomes necessary.
How can I be supported? Some examples of adjustments that can be made for candidates include, but are not limited to:
You can share any adjustments you need at any stage of the application process by emailing people@orx.org. If you have a disability, if you are neurodivergent, or if you have a health condition that may affect you during the application process, we encourage you to discuss adjustments with our people team. Some reasons why candidates may need support include but are not limited to; Physical disability, dyslexia, dyspraxia, hearing/visual impairment, stammer, stutter, anxiety, depression, menopause, and long-term health conditions.
Some examples of adjustments that can be made for candidates include, but are not limited to:
Additional time to complete online assessments or interview
Providing information about assessments during a briefing call
Adjusted font size or contrast settings on online assessments, exercises, tasks, and presentations
Completing assessments via video call rather than online
Workplace adjustments
The support we offer throughout the recruitment process doesn’t end after the application. We know that employees have varying needs in the application process and at work, which is why we want to help employees at ORX get the support they need to thrive. ORX is committed to providing employees with the tools and support they need, we can consider adjusting, removing, or reducing any barriers you might face if you have a disability, health concern, or mental health condition. Workplace adjustments (or accommodations) help us do this and can be considered for all our employees.
Some of the adjustments we’ve provided for our employees include but are not limited to:
Ordering specialist equipment (like assistive technology and ergonomic furniture)
Adjustments to objectives or targets
Use of our hybrid working policy to adapt the working day to support individual working preferences
Application process
If you’re a good match for this exciting opportunity, please apply with a copy of your CV and cover letter by clicking apply now below;
In your cover letter, please include the following information:
Salary expectations: Kindly state your expected salary range for the role
Right to Work in the UK: Confirm your legal right to work in the UK
Availability: Indicate your availability to start the role
Experience and Skills: Reflecting on your CV and past experiences, could you share what specifically attracted you to this position and motivated you to apply?
We’re not inviting third-party recruiters to work with us on this opportunity.
