ORX Reference Process and Service Library

Discover how the library can support your risk management

Schedule a 15-minute call to find out how you can access the ORX Reference Process and Service Library.

In the call we'll cover:

How you can use the ORX Reference Process and Service Library to improve your practices

What resources you'll get access to if you purchase the ORX Reference Process and Service Library

A quick demo of the ORX Reference Process and Service Library Explorer (the interactive online version of the library)

Any other questions you have about the library, what's in it or how it can be used to support your operational risk management

financial firms contributed

60000

data points shared

A first-of-its-kind library for risk professionals like you

Developed with McKinsey & Company as a knowledge partner and shaped by insights from nearly 50 banks and insurers, the ORX Reference Process and Service Library helps enhance operational resilience.

It features two interconnected components - a Process Library and a Service Library - each structured into three levels and mapped at Level 3. Use them together or separately to refine and optimise your processes and services.

The Service Library contains:

7 level 1 services - Business Segment (6 being customer-facing and 1 internal support service)
35 level 2 services - Service Category (18 product-related, 6 customer service and 11 internal services)
103 level 3 services - Service Name providing a lower level of granularity

The Process Library contains:

10 level 1 Process Category (9 customer facing, 1 internal process)
38 level 2 Process
163 level 3 Activity Category providing

Improve clarity and structure

Identify gaps and overlaps in your processes and services to ensure completeness and consistency for internal governance, reduce duplication, and meet regulatory expectations.

Enhance third-party risk management

Optimise controls, streamline automation and manage third-party risks across end-to-end processes to boost resilience.

Drive operational excellence

Standardise workflows, increase efficiency and align organisational design with optimised processes for better collaboration.

Support tailored development

Use the library as a foundation to build or enhance your tailored framework, saving time and ensuring relevance to your business mix.

A downloadable Excel file of the libraries

The Excel version containing both process and service libraries gives you an editable version of the libraries. It's especially useful for benchmarking against internal controls.

Guidance, executive summary and a practice paper

In addition to the library itself, we've produced guidance to help you use it, a high-level executive summary and a practice paper.

Access to an interactive online version of the library

The ORX Reference Process and Service Library Explorer is an interactive, online version of the ORX Reference Process and Service Library. It helps you explore the library by risk type, see connections between controls and easily dig into the areas of most interest to you. You can also search for keywords and export different views of the library.

ORX Reference Process and Service Library

Discover how the library can support your risk management

financial firms contributed

data points shared

A first-of-its-kind library for risk professionals like you

The Service Library contains:

The Process Library contains:

Download the free executive summary of the library

Why do firms use the ORX Reference Process and Service Library?

Improve clarity and structure

Enhance third-party risk management

Drive operational excellence

Support tailored development

What do you get if you purchase the library?

“As financial services continue to increase in complexity and potential risk, with greater use of digitalisation, reliance on third parties and multiple systems, the need for robust end-to-end process management is more apparent than ever.”

Got a question about the library?

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