AI in operational and non-financial risk

Key takeaways - September 2026 

Artificial Intelligence (AI) has rapidly become one of the most significant topics shaping operational and non-financial risk (ONFR) management.

Across our research, working group discussions, cyber community sessions and leader forums during 2026, a clear picture has emerged: firms are moving beyond experimentation and beginning to see tangible benefits from AI adoption. 

At the same time, recent developments have highlighted that successful adoption is about more than deploying new technology. As AI capabilities evolve, firms are increasingly considering how AI is reshaping the risk landscape, creating new dependencies and introducing challenges around governance, resilience, oversight and strategic control. 

This article brings together key insights from our AI-related activities during 2026, covering: 

• AI adoption and emerging value.
• Strategy and transformation priorities.
• AI-driven risks and industry concerns.
• Governance and oversight.
• Future considerations around operating models, skills and culture.